We are

AUSTRALIAN
CONSOLIDATED
COMMUNICATIONS

CONTACT CENTRE SERVICES

ABOUT US

Australian Consolidated Communications PTY LTD (ACC) is a 24/7 Professional, Efficient and Effective provider of Call Centre Management solutions to the corporate market. We operate a boutique contact centre, concentrating on our ability to provide the clients with excellent service. Our office is Wollongong based with our clientele spreading nationwide.

ACC’s point of difference is our strategic alliances with clients. ACC’s core focus is to develop strategic alliances and partnerships with its clients, that will in turn allow them to provide their clients with excellent service.

We offer a nationwide, coast to coast service with our Head Office located in Wollongong NSW Australia.

Our Client Sectors

Small Businesses

Large Corporate Entities

International Businesses

Industrial Companies

Local and State Government Agencies

Federal Government Agencies

SERVICES

ACC’s Nationwide service covers all necessities for Contact Management,
including the following services:

CALL ANSWERING/MANAGING

ACC offers a true 24/7 Contact Centre with carefully selected and thoroughly trained, friendly and efficient operators.

CALL FLOW REPORTING

ACC’s data reporting systems allow us to provide you with customisable, flexible and indispensable business intelligence with a state of the art, clear and concise reporting capabilities.

FULL SERVICE MANAGEMENT

Our Operators will take your calls with the assistance of our IP telephone system and state of the art, in-house CRM package. A script pre-determined by you is then at the touch of a fingertip to thoroughly assist your client.

Let ACC securely answer and manage your calls

Project Highlights

Australian Consolidated Communications is proud to work with the
following companies in providing superior call centre services.

BRISBANE AIRPORT FAULT LINES

Fault Line Call Management

ROAD & MARITIME

Work Health and Safety Reporting Line

UNIVERSITY OF WOLLONGONG

Staff and Student Security Call Management

Clients

ACC is renowned for delivering reliable, results-driven service, individually tailored to client needs. As a result,
we have been awarded a number of prominent contracts, including but not limited to:

Leading Edge in Technology

ACC is aided by the leading edge in technology, including VOIP telephone systems,
which allows services to be provided to clients efficiently and seamlessly, anywhere at anytime.

All systems, computer, telecommunications and power have backup systems.
This allows for 100% redundancy.

Contact Us

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